Linux/PACS System Support Engineer
08/2013 - Present
Interacted daily with physicians and staff members in order to meet their individual needs for Medical reports and imaging. Administrated, Troubleshot and diagnosed proprietary Linux based PACS and cloud servers by Monitoring Error logs, application reports and event logs in systems including the RIS, Speech Recognition, PACS and any additional Radiology systems, onsite and remotely. Wrote scripts to assist with auditing of, security, and HIPAA compliance. Ensured data recovery by utilizing backup and redundant solutions such as RAID on PACS servers. Provided functional training to Radiologists and staff on the use of Medweb software. Documented and tracked stated and documented problems as well as provided resolutions utilizing internal ticketing system.
EPS Field Services
08/2013 - 08/2014
Delivered Hardware and Entry level networking training standards to include CompTIA A+, Network+, Security+, Linux+, Healthcare IT (HIT), and Windows 7 Configuring. Created from scratch and customized curricula, training aids, and study guides for classes. Assessed individual and group training needs. Planned, prepared and researched lessons. Organized and promoted courses. Developed and delivered programs of learning activities. Prepared teaching and course materials. Conducted teaching time with students on an individual or group basis. Invigilated examinations. Checked and assessed students' work and gave feedback. Liaised with other organizations and employers. Maintained and upgraded computer software and hardware. Made use of distance learning and video conferencing. Kept personal IT skills and knowledge up to date. Conducted training sessions that covered specified subject areas, as assigned by Training Manager. Set up computers at onsite locations and performed basic troubleshooting when equipment was not operational. Troubleshot hardware and software as needed. Adapted teaching styles for both traditional classroom and online classroom learning. Quickly and accurately learned new training material in order to successfully teach assigned courses. Achieved and maintained all certifications required to teach assigned courses.
General Dynamics IT
Sr System Administrator
01/2011 - 08/2013
Implemented, upgraded and supported CHCS, AHLTA-T, TC2, DCAM, MSAT, JMEWS, MC4, Business Objects and various other electronic medical records (EMR), Electronic Health Records (EHR) and hospital healthcare applications. Performed Troubleshooting and resolved reported system/application issues. Documented processes and procedures relating to current and future systems. Trained and educated users on healthcare workflow, clinical content, system functionality, capability, and security practices. Trained tiers 1, 2, and 3 in administration, assigning clinical/hospital staff roles, support, security, integration of applicable standards and practices, and preventative maintenance tasks. Provided Level 2 and 3 support for day-to-day production issues, maintaining, and ticketing while adhering to prescribed escalation & change control procedures and documentation. Oversaw tiers 2 and 3 to ensure they followed proper guidelines, regulation, and policies to ensure Information Assurance (IA) security, and best business practices and compliance. Administered and maintained security templates, security classes, user roles, provider records, profiles, and menus. Provided documentation and delivery of training on assigned applications. Performed and evaluated IT application updates and revisions and testing to ensure system reliability. Participated in coordination installation of application changes. Installs maintenance/patches and software upgrades. Developed reports, scripts and forms. Implemented application back-up and disaster recovery procedures. Ensured review and cleanup of application security roles. Monitored Network connectivity and responded to any incidents or intrusions that may or may not happen.
EPS Field Services
Field Technician Level II
11/2008 - 8/2010
Served as the Regional Communication Electronics Command (CECOM) and Left Behind Equipment (LBE) Maintenance Technician Level II, for the Army Forward Sustainment Brigade (AFSB) Pacific Command LBE Program. Responsible for the Logistic support and sustainment of CECOM/LBE. Evaluated Non-Mission capable equipment. Created and implemented repair matrix. Implemented Department of the Army policies and procedures for repair of CECOM equipment. Provided logistical solutions for the regional inspection teams utilizing unit property book listings for concise tracking of all CECOM equipment to be inducted into LBE program. Articulated, designed, and implemented internal web database. Formulated and implemented database automation to increase productivity for LBE team thus freeing up 90% of office burdens allowing LBE team to focus more on field expertise.
IT Global Helpdesk Tier II
06/2008 - 11/2008
Answered staff questions in person and via phone on all company supported applicable software and hardware in a high volume call center environment (Received anywhere between 20-60 calls per day). Troubleshot source of computer problems and implemented solutions for all hardware, software, user access, etc. Wrote scripts in PowerShell and DOS to automate troubleshooting and/or automate common tasks or fixes. Advised staff on appropriate action. Served as liaison between staff and the technology department to resolve technical issues. Worked one-on-one with staff on application projects and development. Provided recommendations on company application purchases and development. Documented resolutions for future reference. Worked heavily with active Directory and Exchange to determine account problems with VPN, Network Problems, and Exchange issues with their account or computer account. Performed end level internal support for Microsoft Office Communicator 2007 VOIP phones, and Live meeting. Pushed updates to computers through Active Directory. Published and updated various articles on solutions to common and uncommon issues resolved by myself
Dell Computers/Teleperformance USA
Technical Support Tier II
09/2006 - 2/2007
Provided Outstanding Level II Support to Dell Customer Support and Educated Customers of the inner workings of their computer and how to fix certain problems in their Dell Computers. Provided hardware warranty services when applicable. Demonstrated diligent customer service to provide only the best experience for the customer and thus building influential customer loyalty